Terms of service

Website: patraskitchen.com
Business Name: patraskitchen.com
Email: patraskitchen1@gmail.com
Phone: 9051411337
Business Address: P104 Dr. A K Paul Road, Peara Bagan Shiv Mandir, Behala West, Kolkata, West Bengal – 700034, India
Business Category: Home & Kitchen
GST No.: 19APDPP7258R1ZU

Last Updated: August 21, 2026

Welcome to patraskitchen.com. These Terms of Service govern your access to and use of our website, products, services, and related features. By visiting our website, creating an account, placing an order, or purchasing any product from us, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Please read these terms carefully before using our website. If you do not agree with any part of these terms, please do not use our website or place an order.

1. About Our Website

patraskitchen.com is an online retail store specializing in Home & Kitchen products. We offer products designed to provide convenience, functionality, organization, and value for everyday household and kitchen needs.

We reserve the right to introduce new products, discontinue products, modify product features, change prices, or update website content at any time without prior notice.

2. Acceptance of Terms

By accessing or using patraskitchen.com, you confirm that:

  • You are legally capable of entering into a binding agreement.

  • The information you provide to us is accurate and complete.

  • You will use the website only for lawful purposes.

  • You will not misuse, disrupt, or attempt to interfere with the operation of our website.

  • You agree to comply with these Terms of Service and applicable laws and regulations.

If you are purchasing products on behalf of another person or organization, you confirm that you have the necessary authority to do so.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, availability, and other information displayed on our website are accurate.

However, minor differences may occur between the product images shown online and the actual product due to:

  • Screen and device settings

  • Photography and lighting conditions

  • Manufacturing variations

  • Packaging changes

  • Product model or design updates

Such minor differences do not necessarily constitute a defect.

We reserve the right to correct errors, inaccuracies, or omissions in product information at any time.

4. Product Availability

All products are subject to availability. Adding an item to your shopping cart does not guarantee that the product will remain available until checkout or payment confirmation.

If a product becomes unavailable after an order has been placed, we may contact you and provide an appropriate solution, which may include cancellation and refund where applicable.

We reserve the right to limit the quantity of products that may be purchased by an individual customer.

5. Prices and Taxes

Product prices displayed on patraskitchen.com are subject to change without prior notice.

Where applicable, taxes and other charges will be displayed during the checkout process. Prices may vary depending on promotions, discounts, product availability, or pricing updates.

We make reasonable efforts to ensure pricing information is correct. If an obvious pricing error occurs, we reserve the right to cancel the affected order and provide a refund of any amount already paid for that order.

Our GST registration number is 19APDPP7258R1ZU.

6. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, we may send an order confirmation to the email address or phone number provided by you. An order confirmation does not necessarily guarantee final acceptance of the order.

We reserve the right to accept, reject, cancel, or limit an order for reasons including:

  • Product unavailability

  • Incorrect product pricing

  • Incorrect customer information

  • Suspected fraudulent activity

  • Payment issues

  • Delivery limitations

  • Duplicate or unusually large orders

  • Errors in website information

If we cancel an order for which payment has already been received, the eligible amount will be refunded through the applicable payment method.

7. Customer Information

You are responsible for providing correct information while placing an order. This may include your name, phone number, email address, shipping address, billing information, and other necessary details.

Incorrect or incomplete information may result in delivery delays, failed delivery, or additional delivery attempts.

Customers should carefully review their information before completing an order.

We are not responsible for delivery problems caused directly by incorrect or incomplete information supplied by the customer.

8. Payment

We may provide multiple payment options depending on availability, including online payment methods and Cash on Delivery where applicable.

Customers using online payment methods must provide valid and authorized payment information.

We do not knowingly accept fraudulent transactions. Orders may be cancelled or investigated where suspicious payment activity is detected.

For Cash on Delivery orders, customers are expected to accept the package and pay the applicable amount upon delivery. Repeated refusal or intentional non-acceptance of confirmed COD orders may result in restrictions on future COD purchases.

9. Shipping and Delivery

We aim to process and dispatch confirmed orders within the estimated processing period displayed on the website.

Delivery times may vary depending on:

  • Customer location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Transportation delays

  • High-volume sales periods

  • Unforeseen circumstances

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

Once an order has been handed over to the delivery partner, delays caused by the courier or circumstances beyond our reasonable control may occur.

Customers should ensure that someone is available at the provided delivery address to receive the order.

10. Delivery Attempts

Courier partners may make one or more delivery attempts depending on their operational policies.

If a package cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the package, or other customer-related reason, additional delivery attempts or charges may apply where permitted.

We may cancel orders that repeatedly fail delivery.

11. Returns and Refunds

Returns, replacements, exchanges, and refunds are governed by our applicable Return & Refund Policy.

Customers should inspect products promptly after delivery and contact us within the applicable return period if the received product is damaged, defective, incorrect, or otherwise eligible for return.

Depending on the circumstances, we may request photographs, videos, packaging details, order information, or other evidence to evaluate a return or replacement request.

Products must generally be returned in the required condition, with original packaging, accessories, manuals, tags, and other included items where applicable.

Certain products may not qualify for return because of hygiene, safety, usage, customization, or other legitimate restrictions. The applicable product-specific return conditions will apply.

12. Damaged or Incorrect Products

If you receive a visibly damaged package, you should document the condition and contact us as soon as reasonably possible.

If you receive an incorrect product, defective item, or product with missing components, please contact customer support using the contact information provided on our website.

We will review eligible claims according to our return and replacement procedures.

Customers should not dispose of the product or packaging before the issue has been resolved, as these may be required for verification.

13. Website Use

You agree not to use patraskitchen.com to:

  • Commit or facilitate unlawful activities

  • Attempt unauthorized access to our systems

  • Introduce malicious software

  • Interfere with website functionality

  • Copy or misuse website content without permission

  • Submit false or misleading information

  • Conduct fraudulent transactions

  • Harass employees, representatives, delivery partners, or other customers

  • Use automated systems to improperly collect website information

  • Violate intellectual property rights

We may suspend or restrict access to users who violate these terms.

14. Intellectual Property

All content appearing on patraskitchen.com, including logos, brand names, graphics, photographs, product descriptions, page layouts, text, icons, designs, and other materials, may be protected by applicable intellectual property laws.

Unless expressly permitted in writing, you may not reproduce, distribute, modify, republish, sell, or commercially exploit our website content.

Unauthorized use of our branding or content may result in appropriate legal action.

15. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, analytics providers, technology providers, and other service partners.

Third-party services may have their own terms and privacy policies. We are not responsible for the independent policies or practices of third-party service providers.

Where necessary, customers should review the applicable third-party terms before using those services.

16. Promotions and Discounts

From time to time, patraskitchen.com may offer promotional codes, discounts, special offers, limited-time deals, or other promotional campaigns.

Promotions may have specific terms, including validity periods, minimum order values, product exclusions, usage limits, or customer eligibility requirements.

Unless expressly stated otherwise, promotional offers cannot be combined with other offers.

We reserve the right to modify, suspend, or terminate promotional campaigns at any time.

17. Reviews and User Content

If our website allows customers to submit reviews, comments, photographs, feedback, or other content, you agree that your submission will not contain unlawful, abusive, defamatory, misleading, obscene, fraudulent, or infringing material.

You should not submit another person's private information without appropriate authorization.

We reserve the right to remove content that violates our policies or applicable law.

18. Privacy

Your use of patraskitchen.com may involve the collection and processing of information necessary to operate our business, process orders, provide customer support, facilitate payments, and arrange deliveries.

Our handling of personal information is described in our Privacy Policy.

By using our website, you acknowledge that information may be processed as reasonably necessary to provide requested services and comply with applicable legal obligations.

19. Disclaimer

We make reasonable efforts to maintain the availability and accuracy of our website. However, we do not guarantee that the website will always be uninterrupted, error-free, completely secure, or free from technical issues.

To the extent permitted by applicable law, patraskitchen.com shall not be responsible for losses resulting from circumstances beyond our reasonable control.

Product warranties, where applicable, are subject to the specific warranty terms provided with the product or by the manufacturer.

20. Limitation of Liability

To the maximum extent permitted by applicable law, our liability relating to a purchase shall be limited to the amount paid for the relevant product or order, except where applicable law requires otherwise.

Nothing in these Terms of Service is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded.

21. Force Majeure

We shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control. Such circumstances may include natural disasters, floods, fires, epidemics, government restrictions, strikes, transportation disruptions, internet failures, supply shortages, courier disruptions, or other unforeseen events.

When such circumstances occur, we will make reasonable efforts to minimize the impact and resume normal operations as soon as practical.

22. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, products, services, legal requirements, or operational practices.

The updated version will be published on this page with a revised effective or update date.

Your continued use of the website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

23. Governing Law

These Terms of Service shall be governed by and interpreted according to the applicable laws of India.

Any disputes relating to the website, products, orders, or these terms shall be subject to the jurisdiction of the appropriate courts having jurisdiction over Kolkata, West Bengal, India, subject to applicable law.

24. Severability

If any provision of these Terms of Service is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally permitted.

The remaining provisions shall continue to remain in effect.

25. Entire Agreement

These Terms of Service, together with applicable policies such as our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the general terms governing your use of patraskitchen.com and your purchases from us.

Any additional terms specifically provided for a particular product, service, promotion, or transaction may also apply.

26. Contact Information

If you have questions regarding these Terms of Service, your order, a product, delivery, returns, refunds, or any other matter related to patraskitchen.com, please contact us:

patraskitchen.com
Email: patraskitchen1@gmail.com
Phone: 9051411337
Address: P104 Dr. A K Paul Road, Peara Bagan Shiv Mandir, Behala West, Kolkata, West Bengal – 700034, India
PIN Code: 700034
Business Category: Home & Kitchen
GST No.: 19APDPP7258R1ZU

By using patraskitchen.com and placing an order, you confirm that you have read and agreed to these Terms of Service and any other applicable policies published on our website.