Terms & Conditions

Effective Date: August 21, 2026
Website: patraskitchen.com
Business Name: patraskitchen.com
Category: Home & Kitchen
Email: patraskitchen1@gmail.com
Phone: 9051411337
Business Address: P104 DR A K PAUL ROAD, PEARA BAGAN SHIV MANDIR, BEHALA WEST, KOLKATA, West Bengal – 700034
GST No.: 19APDPP7258R1ZU

Welcome to patraskitchen.com. These Terms & Conditions govern your access to and use of our website, products, services, and related features. By accessing, browsing, registering on, or purchasing products through patraskitchen.com, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

Please read these terms carefully before using our website. If you do not agree with any part of these terms, please do not use our website or purchase our products.

1. About Our Website

patraskitchen.com is an online retail platform focused on Home & Kitchen products. We aim to provide customers with convenient access to useful, practical, and lifestyle-oriented products for everyday household needs.

We reserve the right to update, modify, suspend, or discontinue any part of the website, including product listings, prices, services, features, or content, at any time without prior notice.

2. Eligibility to Use the Website

By using patraskitchen.com, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law.

If you are using the website on behalf of another person, family member, business, or organization, you confirm that you have the authority to accept these Terms & Conditions on their behalf.

Parents or legal guardians should supervise minors using the website or placing orders.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, measurements, colors, prices, and other information displayed on the website are accurate and up to date.

However, slight differences may occur due to:

  • Screen and device settings

  • Product photography and lighting

  • Manufacturing variations

  • Packaging changes

  • Supplier updates

  • Measurement tolerances

  • Color reproduction differences

Product images are generally provided for representation purposes. The actual product may have minor differences in appearance, packaging, or labeling.

We reserve the right to correct errors, inaccuracies, or omissions in product information at any time.

4. Product Availability

All products displayed on patraskitchen.com are subject to availability.

Adding a product to your cart does not necessarily guarantee that the product will remain available until checkout or delivery.

If an ordered product becomes unavailable after the order has been placed, we may contact you regarding an alternative, cancellation, or applicable refund.

We reserve the right to limit quantities purchased by individual customers where necessary.

5. Pricing and Taxes

All product prices displayed on the website are subject to change without prior notice.

We make reasonable efforts to display accurate prices. However, occasional technical, typographical, system, or pricing errors may occur.

If an incorrect price is displayed due to an obvious error, patraskitchen.com reserves the right to cancel or modify the affected order. If payment has already been received for an order that is cancelled because of a pricing error, the applicable amount will be refunded through an appropriate payment method.

Applicable taxes, including GST where required, may be included in or applied to the displayed price depending on the product and transaction.

6. Placing an Order

When you place an order through patraskitchen.com, you agree to provide accurate and complete information, including:

  • Full name

  • Delivery address

  • Phone number

  • Email address, where applicable

  • Payment information

  • Any other information required to process your order

You are responsible for ensuring that your delivery details are correct.

An order acknowledgement or confirmation does not necessarily constitute final acceptance of the order. We reserve the right to verify, reject, cancel, or modify an order where appropriate.

7. Order Cancellation

Customers may request cancellation of an order before it has been processed or dispatched.

Once an order has entered the shipping or fulfillment process, cancellation may no longer be possible.

We may cancel an order for reasons including:

  • Product unavailability

  • Incorrect pricing or product information

  • Incomplete customer information

  • Suspected fraudulent activity

  • Duplicate orders

  • Delivery limitations

  • Technical errors

  • Unavoidable operational circumstances

Where a prepaid order is cancelled by us, an eligible refund will generally be processed according to the applicable refund procedure.

8. Payment Terms

We may provide one or more payment options, including online payment methods and Cash on Delivery, depending on availability.

Customers agree to provide valid payment information and authorize the applicable payment provider to process the transaction.

We are not responsible for failures caused by third-party payment gateways, banks, card networks, UPI providers, or other financial institutions.

For Cash on Delivery orders, customers are expected to remain available to receive the shipment and pay the applicable amount at delivery.

9. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframe communicated on the website or during checkout.

Delivery timelines are estimates and may vary because of:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Natural events

  • Transportation issues

  • Incorrect address information

  • Customer unavailability

  • Regional restrictions

  • Operational disruptions

Once an order has been handed over to a third-party courier or logistics provider, delivery may be subject to that provider's processes and service conditions.

Customers should carefully check the shipping address before completing an order.

10. Delivery Attempts

Customers should provide a valid phone number and remain reasonably available during the expected delivery period.

If a courier partner is unable to deliver because the customer is unavailable, the address is incorrect, the customer refuses delivery, or the customer cannot be contacted, additional delivery attempts may be made according to the courier's procedures.

Repeated failed delivery attempts may result in the shipment being returned to the sender.

11. Returns, Refunds and Exchanges

Returns, refunds, replacements, or exchanges are governed by the applicable Return & Refund Policy published on patraskitchen.com.

Customers should inspect products after delivery and report eligible issues within the specified period.

Depending on the product and circumstances, evidence such as photographs, videos, packaging images, order details, or other information may be requested to evaluate a claim.

Products returned without authorization or outside the applicable policy conditions may not be accepted.

Certain products may be non-returnable because of hygiene, safety, usage, customization, or other applicable restrictions.

12. Damaged or Incorrect Products

If you receive a product that appears damaged, defective, incomplete, or different from the product ordered, please contact us as soon as possible using the contact details provided on the website.

We may request:

  • Order number

  • Product photographs

  • Packaging photographs

  • Shipping label photographs

  • Unboxing video, where available

  • Description of the issue

After reviewing the claim, we may offer an eligible replacement, refund, exchange, or another appropriate resolution according to our policies.

13. User Accounts

Certain website features may require you to create an account.

You are responsible for maintaining the confidentiality of your account credentials and for activities performed through your account.

You agree to notify us if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts associated with fraudulent, abusive, unlawful, or suspicious activities.

14. Website Content and Intellectual Property

Unless otherwise stated, content available on patraskitchen.com—including logos, brand elements, text, graphics, photographs, product descriptions, page layouts, icons, designs, and other materials—is owned by or licensed to patraskitchen.com or its relevant content providers.

You may access and use website content for personal, non-commercial shopping purposes.

You may not reproduce, copy, modify, distribute, publish, sell, transmit, scrape, or commercially exploit website content without prior written permission.

Unauthorized use of our intellectual property may violate applicable laws.

15. Prohibited Activities

When using patraskitchen.com, you agree not to:

  • Use the website for unlawful purposes

  • Attempt to gain unauthorized access to website systems

  • Interfere with website security

  • Introduce malicious software or harmful code

  • Use automated systems to improperly collect website data

  • Submit false or misleading information

  • Impersonate another person or entity

  • Abuse promotional offers

  • Place fraudulent or intentionally misleading orders

  • Attempt payment fraud

  • Resell website content without authorization

  • Interfere with other customers' use of the website

We reserve the right to restrict or terminate access where prohibited activities are identified.

16. Promotions and Discounts

patraskitchen.com may occasionally offer promotional codes, discounts, special offers, flash sales, bundle offers, or other promotional campaigns.

Promotions may have separate eligibility requirements, validity periods, product restrictions, quantity limits, or usage conditions.

Unless specifically stated otherwise, promotional offers cannot be combined with other offers.

We reserve the right to modify, suspend, or cancel a promotion where necessary.

17. Third-Party Services

Our website may use third-party services, including payment gateways, courier companies, analytics providers, technology providers, and other service partners.

Third-party services may have their own terms, privacy practices, and operating procedures.

We are not responsible for independent failures, interruptions, or policies of third-party service providers, except where liability cannot legally be excluded.

18. Website Availability

We aim to keep patraskitchen.com available and functional, but continuous availability cannot be guaranteed.

The website may occasionally be unavailable due to maintenance, upgrades, technical problems, server issues, security measures, or circumstances beyond our reasonable control.

We reserve the right to temporarily suspend website access when necessary.

19. Disclaimer

To the extent permitted by applicable law, patraskitchen.com provides its website and services on an “as available” basis.

We do not guarantee that:

  • The website will always be uninterrupted

  • Every product will always be available

  • Website content will always be completely error-free

  • Delivery will always occur within an estimated timeframe

  • Website functionality will be compatible with every device or browser

Nothing in these Terms & Conditions excludes rights or protections that cannot legally be excluded under applicable law.

20. Limitation of Liability

To the maximum extent permitted by applicable law, patraskitchen.com shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or products, except where such limitation is prohibited by law.

Our responsibility concerning a particular product or transaction will be governed by applicable law and the relevant policies published on the website.

21. Customer Responsibility

Customers are responsible for using products according to applicable instructions, warnings, labels, manufacturer recommendations, and safety information supplied with the product.

For kitchen appliances, electrical products, cookware, storage products, cleaning products, or other household goods, customers should carefully follow the manufacturer's instructions.

patraskitchen.com should not be held responsible for damage resulting from misuse, unauthorized modification, improper installation, negligence, or failure to follow product instructions, to the extent permitted by law.

22. Privacy

Your use of patraskitchen.com may involve the collection and processing of information necessary to provide services, process orders, communicate with customers, arrange deliveries, and improve website functionality.

Our handling of personal information is governed by our applicable Privacy Policy.

By using the website, you acknowledge that you have reviewed the relevant privacy practices.

23. Customer Communications

By placing an order or contacting patraskitchen.com, you may receive communications relating to your order, delivery, payment, customer service, or account.

Where permitted by applicable law and subject to relevant preferences, we may also communicate information about promotions or new products.

You may contact us regarding promotional communication preferences where applicable.

24. Changes to These Terms

We may revise these Terms & Conditions from time to time to reflect changes in our business, website functionality, legal requirements, services, or policies.

Updated terms will be published on this page with an updated effective date.

Your continued use of patraskitchen.com after changes are published constitutes acceptance of the revised terms, subject to applicable law.

25. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes relating to the website, products, orders, or these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts having jurisdiction in Kolkata, West Bengal, India.

Nothing in these terms is intended to remove or restrict any mandatory consumer rights available under applicable Indian law.

26. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, floods, fires, epidemics, pandemics, government restrictions, strikes, transportation disruptions, internet failures, power outages, courier disruptions, or other unforeseen events.

Where reasonably possible, we will take appropriate steps to minimize the impact of such events on customers and orders.

27. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be modified or removed to the extent necessary, while the remaining provisions shall continue to remain effective.

28. Entire Agreement

These Terms & Conditions, together with applicable website policies such as the Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the terms governing your use of patraskitchen.com and your purchases through the website.

If there is a conflict between these Terms & Conditions and a specific policy applicable to a particular transaction, the relevant specific policy may apply to that transaction to the extent stated therein.

29. Contact Us

If you have questions, concerns, complaints, or requests regarding these Terms & Conditions, orders, products, or website services, please contact us:

patraskitchen.com
Email: patraskitchen1@gmail.com
Phone: 9051411337
Address: P104 DR A K PAUL ROAD, PEARA BAGAN SHIV MANDIR, BEHALA WEST, KOLKATA, West Bengal – 700034
GST No.: 19APDPP7258R1ZU

We value our customers and aim to resolve genuine concerns fairly, transparently, and within a reasonable period.

By using patraskitchen.com or placing an order through our website, you acknowledge that you have read and agreed to these Terms & Conditions.
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