Privacy policy

Effective Date: August 21, 2026

At patraskitchen.com, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit or purchase products from our website.

This Privacy Policy applies to all visitors, customers, and users of patraskitchen.com. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.

1. About patraskitchen.com

Website: patraskitchen.com
Business Category: Home & Kitchen
Email: patraskitchen1@gmail.com
Phone: 9051411337
Business Address: P104 DR A K PAUL ROAD, PEARA BAGAN SHIV MANDIR, BEHALA WEST, KOLKATA, West Bengal – 700034
GSTIN: 19APDPP7258R1ZU

We operate an online store offering Home & Kitchen products and related household essentials. We may collect certain information necessary to provide our products and services, process orders, communicate with customers, and improve our website.

2. Information We Collect

When you use our website, place an order, contact us, or interact with our services, we may collect different types of information.

Personal Information

Depending on how you interact with our website, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Mobile or telephone number

  • Payment-related information

  • Order details

  • Product preferences

  • Customer service communications

  • Information you voluntarily provide through forms or messages

We only request information that is reasonably necessary for providing our services and fulfilling your requests.

Automatically Collected Information

When you browse patraskitchen.com, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate geographic information

  • Website pages visited

  • Referring website

  • Date and time of website access

  • General browsing and interaction information

This information helps us understand how visitors use our website and improve website performance and security.

3. How We Use Your Information

We may use collected information for legitimate business and service-related purposes, including:

  • Processing and fulfilling orders

  • Confirming purchases

  • Arranging delivery

  • Communicating order updates

  • Responding to customer enquiries

  • Providing customer support

  • Processing returns, refunds, or exchanges

  • Verifying transactions

  • Preventing fraudulent or unauthorized activities

  • Maintaining website security

  • Improving our products and services

  • Improving website functionality and user experience

  • Understanding customer preferences

  • Sending service-related communications

  • Sending promotional communications where permitted

  • Maintaining business and transaction records

  • Complying with applicable legal and regulatory requirements

We do not use personal information for purposes unrelated to our business operations without an appropriate legal basis or your consent where required.

4. Order and Payment Information

When you place an order on patraskitchen.com, information such as your name, contact number, delivery address, email address, selected products, and order amount may be required to complete the transaction.

Payment transactions may be handled through third-party payment service providers. We generally do not need to store complete payment card information on our own systems. Payment providers may collect and process payment information according to their own privacy policies and security procedures.

You should review the privacy terms of the payment provider used during checkout to understand how payment information is processed.

5. Cash on Delivery

If Cash on Delivery is available for your order, we may collect your name, phone number, shipping address, and other information necessary to verify and deliver the order.

We may contact you by phone, SMS, WhatsApp, or email to confirm your order, where applicable. This helps reduce incorrect, fraudulent, or unwanted orders.

6. Cookies and Similar Technologies

patraskitchen.com may use cookies and similar technologies to provide a better browsing experience.

Cookies are small data files stored on your device by your browser. They may help us:

  • Remember shopping cart information

  • Maintain website functionality

  • Understand website traffic

  • Remember certain preferences

  • Improve website performance

  • Provide relevant website features

  • Analyze visitor behavior

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features, including shopping cart or checkout functionality.

7. Third-Party Services

We may work with trusted third-party service providers to operate our online store and provide services such as:

  • Payment processing

  • Shipping and delivery

  • Website hosting

  • Website analytics

  • Customer communication

  • Fraud prevention

  • Technical support

  • Marketing and advertising

These service providers may receive information necessary to perform their specific services. We expect third-party providers handling personal information to use appropriate safeguards and process information according to applicable requirements.

We do not authorize third parties to use your personal information for unrelated purposes merely because they receive information necessary to provide a service to us.

8. Shipping and Delivery Partners

To deliver your purchases, we may share necessary information with courier companies, logistics providers, delivery partners, and fulfillment services.

Information may include your:

  • Name

  • Phone number

  • Delivery address

  • Order number

  • Product and delivery information

Only information reasonably necessary for completing delivery should be provided to the relevant service provider.

9. Marketing Communications

If permitted and appropriate, we may use your contact information to provide information about products, offers, promotions, discounts, or new services.

You may choose to stop receiving promotional communications by following the unsubscribe instructions included in marketing emails or by contacting us directly.

Even if you opt out of promotional messages, we may still send essential service communications, such as order confirmations, shipping updates, payment notifications, refund information, or important account-related messages.

10. Data Sharing and Disclosure

We do not sell or rent your personal information as a standalone commercial product.

We may disclose information when reasonably necessary to:

  • Process and deliver your orders

  • Complete payments

  • Provide customer support

  • Maintain our website

  • Prevent fraud or misuse

  • Protect our legal rights

  • Comply with applicable laws

  • Respond to valid legal requests

  • Protect the safety and security of our customers, business, or website

Information may also be disclosed in connection with a business transaction such as a merger, acquisition, restructuring, or transfer of business assets, subject to applicable legal requirements.

11. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

Customers should also take appropriate steps to protect their personal information, including maintaining the security of their devices, accounts, passwords, and login credentials.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Completing transactions

  • Maintaining order records

  • Providing customer support

  • Handling returns and refunds

  • Resolving disputes

  • Maintaining accounting and business records

  • Meeting applicable legal, tax, and regulatory obligations

  • Preventing fraud and misuse

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

13. Children's Privacy

patraskitchen.com is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law. If a parent or legal guardian believes that a child has provided personal information to us improperly, they may contact us so that we can review the situation and take appropriate action.

14. External Links

Our website may occasionally contain links to third-party websites, applications, payment services, social media platforms, or other external resources.

Once you leave patraskitchen.com and access a third-party website, that website's privacy practices will apply. We are not responsible for the privacy policies, security practices, content, or operations of external websites.

We encourage users to review the privacy policy of every third-party website they visit.

15. Fraud Prevention and Website Security

We may use information to detect, investigate, and prevent suspicious transactions, fraudulent orders, unauthorized activities, abuse of our website, or other security threats.

We may cancel or restrict an order if we reasonably believe it involves fraudulent, unauthorized, or unlawful activity, subject to applicable law.

16. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information.

You may contact us to:

  • Ask what personal information we hold about you

  • Request correction of inaccurate information

  • Request an update to your contact or delivery information

  • Ask questions about how your information is used

  • Withdraw consent where processing is based on consent

  • Request deletion of certain information where legally available

  • Opt out of promotional communications

Some information may need to be retained to comply with legal, accounting, tax, security, or legitimate business requirements.

17. Accuracy of Information

You are responsible for providing accurate and up-to-date information when placing an order or communicating with us.

Incorrect contact details, phone numbers, or delivery addresses may cause delivery delays, failed deliveries, or other service issues.

If you discover that information provided to us is incorrect, please contact us promptly so that we can review and update it where appropriate.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, legal requirements, or privacy practices.

When we make changes, we may update the effective date displayed at the beginning of this policy. We encourage visitors to review this page periodically.

Your continued use of patraskitchen.com after an updated Privacy Policy is published may constitute acceptance of the updated practices to the extent permitted by applicable law.

19. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us using the information below:

patraskitchen.com
Email: patraskitchen1@gmail.com
Phone: 9051411337
Address: P104 DR A K PAUL ROAD, PEARA BAGAN SHIV MANDIR, BEHALA WEST, KOLKATA, West Bengal – 700034
GSTIN: 19APDPP7258R1ZU

We will make reasonable efforts to review and respond to privacy-related enquiries within an appropriate period.

20. Consent

By using patraskitchen.com, submitting information, or placing an order through our website, you acknowledge that you have had an opportunity to review this Privacy Policy and understand how your information may be collected and used as described above.

If you do not agree with the practices described in this Privacy Policy, you should discontinue use of the website and avoid submitting personal information through our online services.

Last Updated: August 21, 2026

This Privacy Policy is a general e-commerce privacy template and should be reviewed for compliance with the laws and regulations applicable to your business before publication.