Contact information

Welcome to patraskitchen.com, your trusted destination for quality Home & Kitchen products designed to make everyday living easier, more comfortable, and more convenient. We value every customer and believe that excellent service is just as important as providing useful and reliable products.

Whether you have a question about a product, need assistance with an order, want to know more about shipping or returns, or simply wish to share your feedback, our customer support team is here to help.

Get in Touch With Us

If you need any assistance, please feel free to contact us using the details below:

Website: patraskitchen.com
Email: patraskitchen1@gmail.com
Phone: 9051411337
Business Category: Home and Kitchen
GST Number: 19APDPP7258R1ZU

Business Address:
P104 DR A K PAUL ROAD,
PEARA BAGAN SHIV MANDIR,
BEHALA WEST, KOLKATA,
West Bengal – 700034, India

We encourage customers to contact us whenever they need clarification or support. Our aim is to make your shopping experience with patraskitchen.com simple, transparent, and comfortable.

Customer Support

At patraskitchen.com, we understand that online shopping may sometimes raise questions. You may want to confirm product specifications, check an order status, understand delivery information, or ask about our policies before placing an order.

Our support team is available to assist with common customer concerns, including:

Product information and specifications
Product availability
Pricing and offers
Order-related questions
Order confirmation
Shipping and delivery
Delivery status
Address-related concerns
Payment-related assistance
Cash on Delivery queries, where available
Return and refund-related questions
Damaged or incorrect products
Product replacement requests
General website assistance
Feedback and suggestions

When contacting us about an existing order, please provide your order number, registered name, phone number, or other relevant order details. This helps us identify your order quickly and provide more accurate assistance.

Email Support

For detailed queries, you can contact us by email at:

patraskitchen1@gmail.com

Email is particularly useful when you need to explain an issue in detail or provide supporting information such as photographs, order details, or product-related information.

When sending an email regarding an order, we recommend including your order number in the subject line or message. If you are reporting a damaged, defective, missing, or incorrect item, photographs of the received package and product may also help our team understand the situation.

Our team will review your request and respond as soon as reasonably possible.

Phone Support

For assistance, you can also contact us at:

9051411337

Please keep your order information available when calling about an existing purchase. Providing the correct order number and registered contact information can help us locate your order and understand your concern more efficiently.

For product-related questions, please mention the product name or product page details whenever possible.

Visit or Write to Our Business Address

Our business address is:

P104 DR A K PAUL ROAD,
PEARA BAGAN SHIV MANDIR,
BEHALA WEST, KOLKATA,
West Bengal – 700034, India
PIN Code – 700034

This address is provided for official business correspondence and customer communication where applicable.

Customers are encouraged to contact our support team before making an in-person visit, particularly for order-related matters, as online customer support is generally the most efficient way to resolve shopping and order queries.

About patraskitchen.com

patraskitchen.com is an online store focused on Home and Kitchen products. Our goal is to bring practical, useful, and lifestyle-oriented products together in one convenient online shopping destination.

From everyday kitchen essentials to useful household products, we aim to offer products that can contribute to a more organized, comfortable, and efficient home.

We understand that customers look for value, convenience, product usefulness, and dependable service when shopping online. Therefore, we work to provide clear product information and a straightforward purchasing experience.

Our customer support service is an important part of this commitment.

Product Enquiries

If you are interested in a product but need additional information before placing an order, please contact us.

You may ask about:

Product features
Product dimensions
Available variants
Material or construction
Usage information
Package contents
Compatibility, where applicable
Availability
Pricing
Delivery information

We recommend reviewing the product description and specifications on the relevant product page first. If your question is not answered there, our customer support team can assist where the information is available.

Order Assistance

If you have already placed an order with patraskitchen.com and require assistance, please contact us with your order details.

Common order-related queries include:

“Has my order been confirmed?”
If you have not received or cannot locate your order confirmation, contact our support team with the details used during checkout.

“Where is my order?”
For delivery-related questions, provide your order number so that our team can check the available order information.

“Can I change my delivery address?”
Address modification may depend on the stage of order processing. Contact us as soon as possible if you need to request an address correction.

“I received the wrong product.”
Contact us promptly and provide your order details along with photographs of the product and packaging when appropriate.

“My product arrived damaged.”
Please contact our support team and provide clear photographs showing the condition of the package and product.

Shipping and Delivery Queries

We aim to provide a smooth delivery experience for our customers. However, delivery timelines can vary depending on destination, courier operations, product availability, weather conditions, holidays, and other circumstances.

If your order appears delayed or you have concerns about delivery, please contact us with your order number.

We recommend ensuring that your delivery address, phone number, and other required details are accurate at checkout. Incorrect or incomplete information may affect successful delivery.

Returns, Refunds, and Replacements

If you have a question about returning a product, requesting a replacement, or receiving a refund, please contact our customer support team.

Return and refund requests may be subject to the applicable terms and conditions of patraskitchen.com and the specific product purchased.

Before sending any product back, customers should contact us and follow the instructions provided by our support team. Unauthorised returns may not be processed correctly.

When requesting assistance, please include:

Order number
Product name
Date of purchase
Reason for the request
Relevant photographs or supporting information, where required

Our team will review the request according to the applicable policy.

Feedback and Suggestions

Your feedback is valuable to us.

If you have suggestions regarding our products, website, ordering process, delivery experience, packaging, or customer service, we encourage you to share them with us.

Customer feedback helps us identify areas where we can improve and allows us to create a better shopping experience for future customers.

You can send your suggestions to:

patraskitchen1@gmail.com

We appreciate both positive feedback and constructive suggestions.

Business and General Enquiries

For general business-related enquiries concerning patraskitchen.com, please use our official email address.

Email: patraskitchen1@gmail.com

Please provide a clear subject and sufficient information about your enquiry so that the appropriate response can be provided.

For order-specific questions, always include your order number whenever possible.

Important Customer Information

To help us provide efficient assistance, please make sure that the information you provide is accurate.

When contacting customer support:

Clearly explain your concern.
Provide your order number if the enquiry concerns an existing order.
Mention the product name.
Use the same contact information associated with your order whenever possible.
Attach photographs when reporting damaged, incorrect, or defective products, if requested.
Avoid sharing sensitive payment information such as passwords, PINs, or complete card details.

For your own security, never send your password, OTP, CVV, UPI PIN, or other confidential financial credentials to customer support.

Our Commitment to Customers

At patraskitchen.com, our customers are at the heart of our business. We aim to maintain a transparent and customer-friendly shopping environment where people can discover useful Home and Kitchen products with confidence.

We strive to provide accurate product information, responsive customer assistance, and appropriate support throughout the shopping journey.

From the moment you browse our website to the time your order is delivered, we want your experience to be convenient and dependable.

If something does not go as expected, we encourage you to contact us rather than allowing an unresolved issue to continue. Our support team will review your concern and provide assistance according to the applicable policies and circumstances.