Refund policy
Effective Date: August 21, 2026
At patraskitchen.com, we are committed to providing quality Home & Kitchen products and a smooth shopping experience. We understand that sometimes a product may not meet your expectations, may arrive damaged, or may have an issue that requires a return or replacement. This Return and Refund Policy explains the conditions, procedures, timelines, and responsibilities applicable to purchases made through our website.
By placing an order on patraskitchen.com, you acknowledge that you have read and understood this policy. We encourage customers to review the product details, specifications, images, sizes, colors, quantities, and other information carefully before placing an order.
1. Company Information
Website: patraskitchen.com
Business Category: Home & Kitchen
Email: patraskitchen1@gmail.com
Phone: 9051411337
Business Address: P104 DR A K PAUL ROAD, PEARA BAGAN SHIV MANDIR, BEHALA WEST, KOLKATA, West Bengal, India — 700034
GST Number: 19APDPP7258R1ZU
For any return, replacement, or refund-related concern, customers may contact us using the email address or phone number provided above.
2. Our Return Commitment
We aim to deliver products that match the description, specifications, and images displayed on our website. However, products may occasionally be damaged during transportation, contain manufacturing defects, or differ from what was ordered.
If you receive an eligible product with a genuine issue, please contact us within the applicable return period. Our support team will review the request and guide you through the next steps.
A return, replacement, or refund is not automatically guaranteed merely because a request has been submitted. Every request is subject to verification and the conditions described in this policy.
3. Eligibility for Returns
A product may generally be eligible for return or replacement when:
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The product received is damaged during delivery.
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The product has a genuine manufacturing defect.
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The wrong product was delivered.
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The product received is materially different from the product ordered.
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An incorrect quantity was delivered.
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A significant part or accessory that was supposed to be included is missing.
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The product does not function as described, where applicable.
The product must normally be unused and returned in its original condition, including the original packaging, labels, accessories, manuals, warranty cards, and other components supplied with the product.
Products showing signs of misuse, alteration, accidental damage, improper installation, negligence, or unauthorized repair may not qualify for return or replacement.
4. Return Request Period
Customers should contact us as soon as possible after delivery if they discover any issue with their order.
For damaged, defective, incorrect, or missing-item claims, we recommend contacting our customer support within 7 days of delivery, unless a different period is specifically stated on the product page or order confirmation.
Requests submitted after the applicable period may not be accepted.
When contacting us, please provide:
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Order number.
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Customer name and contact details.
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Product name.
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Description of the problem.
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Clear photographs of the product.
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Photographs of the outer shipping package, where relevant.
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A short video demonstrating the issue, where the product's functionality needs to be verified.
Providing complete information helps us process your request more efficiently.
5. Damaged Products
If your package appears damaged when delivered, please inspect the product as soon as possible.
If the product itself is damaged, take clear photographs showing:
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The product damage.
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The shipping box.
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Shipping labels.
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Packaging material.
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Any visible external damage.
Where possible, retain the original packaging until your complaint has been resolved.
Our team may request photographs or videos to verify the condition of the product and determine whether the damage occurred before or during delivery.
If the claim is approved, we may offer a replacement, exchange, refund, or another appropriate resolution depending on product availability and the circumstances.
6. Wrong Product Received
If you receive an item that is different from the product ordered, please contact us within the applicable return period.
Do not use, wash, modify, install, or otherwise alter the product unnecessarily. Keep the product, packaging, accessories, and invoice/order documentation safely until our team provides instructions.
After verification, we may arrange a replacement or return and refund, depending on the circumstances and availability of the correct product.
7. Defective or Non-Functional Products
If a product arrives with a manufacturing defect or does not function as reasonably expected, contact us with a detailed description of the issue.
For electrical appliances or other products requiring operation, we may request a video showing the problem. In some cases, troubleshooting instructions may be provided before a return is authorized.
If the issue is confirmed as a genuine manufacturing defect and the product qualifies under this policy, we may provide a replacement or refund as appropriate.
Damage caused by incorrect usage, improper installation, voltage fluctuations, unauthorized modification, physical impact, water exposure where the product is not water-resistant, or failure to follow manufacturer instructions may not qualify.
8. Change-of-Mind Returns
Returns based solely on a customer's change of mind, personal preference, or expectation may not be accepted unless the specific product listing expressly states that such returns are available.
Home and kitchen products can vary in color, texture, dimensions, finish, and appearance depending on manufacturing batches, lighting, display settings, and other factors. Minor variations that do not materially affect the product may not constitute a valid reason for return.
Customers should carefully review product specifications before ordering.
9. Non-Returnable Situations
A return or refund may be rejected in circumstances including, but not limited to:
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The return request is submitted after the applicable return period.
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The product has been used improperly.
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The product has been damaged after delivery through customer handling.
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The product has been modified or repaired without authorization.
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Original packaging or important components are missing.
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The product has visible signs of excessive use.
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The customer cannot provide reasonable evidence for a damage or defect claim.
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The issue is caused by normal wear and tear.
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The product is functioning according to its stated specifications.
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The return is requested solely because the customer changed their mind, where change-of-mind returns are not offered.
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The product is specifically identified as non-returnable on the product page.
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The returned product does not match the product originally supplied.
10. Return Shipping
Where a return is approved because the product was damaged, defective, incorrect, or materially different from the order, we may arrange or provide instructions for the return.
The method of return shipping may vary depending on the product, delivery location, courier availability, and reason for return.
Customers should not independently ship products to an address unless instructed by our support team. Unauthorized returns may experience delays in processing.
For returns that are not caused by an error on our part, any applicable shipping or handling charges may be the customer's responsibility, subject to the specific product's return terms.
11. Refund Process
Once a returned product reaches us, it may undergo inspection. Refund approval is generally dependent on the product meeting the conditions of this policy.
After approval, the refund will be processed through the applicable payment method or another appropriate method.
The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or financial institution.
A refund may not be processed until the returned product has been received and inspected, where inspection is required.
12. Refund Amount
If an eligible return is approved, the refund amount will generally correspond to the amount paid for the eligible product.
Depending on the circumstances, certain shipping, convenience, handling, or other charges may not be refundable where they were separately charged and are not attributable to an error or defect.
If only part of an order is returned, the refund will normally relate only to the approved returned item or items.
Any promotional discount, coupon, bundle discount, cashback, or other offer may affect the final refund calculation.
13. Partial Refunds
In certain circumstances, a partial refund may be considered where:
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A product has a minor verified issue that does not justify a complete return.
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An accessory is missing but the main product can still be used.
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The customer agrees to retain a product with a minor defect.
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Another mutually agreed resolution is appropriate.
Any partial refund is subject to approval by our customer support team.
14. Replacement and Exchange
Where a return is approved, we may offer a replacement instead of a refund if the same product is available.
Replacement availability may depend on inventory. If the same product is unavailable, we may offer an alternative resolution, such as a refund, where appropriate.
Replacement products may have minor manufacturing or appearance variations that do not materially affect functionality or product quality.
15. Order Cancellation
Customers may contact us as soon as possible if they wish to cancel an order.
Cancellation requests are not guaranteed once an order has been processed, packed, dispatched, or handed over to a courier.
If cancellation is accepted before dispatch, any eligible refund will be processed according to the applicable payment method and refund procedures.
Once an order has been shipped, customers may need to follow the applicable return procedure instead of cancellation.
16. Refused or Undelivered Orders
If a customer refuses delivery or an order is returned to us because of an incorrect address, unavailable recipient, repeated delivery failure, or other customer-related reason, any refund will be subject to the applicable shipping, return, handling, or other costs.
Customers should ensure that the delivery address and contact information provided during checkout are accurate.
17. Cash on Delivery Orders
For Cash on Delivery orders, refunds may require additional information from the customer, such as bank account or other eligible payment details, depending on the refund method available.
Customers should provide accurate information when requested. We are not responsible for delays caused by incorrect or incomplete refund details supplied by the customer.
18. Product Warranty
Some products may be covered by a manufacturer's warranty. Where applicable, warranty terms may be determined by the manufacturer or authorized service provider.
A manufacturer's warranty is separate from our return policy unless specifically stated otherwise.
Customers should retain invoices, warranty cards, packaging, and other relevant documentation where applicable.
19. Inspection and Verification
We reserve the right to inspect returned products before approving a replacement or refund.
Verification may include checking:
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Product condition.
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Serial numbers or identifying marks.
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Packaging.
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Accessories.
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Manufacturing defects.
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Damage patterns.
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Photographs or videos submitted by the customer.
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Order details and delivery records.
This process helps prevent fraudulent or inaccurate claims and ensures fair treatment for customers.
20. Fraudulent or Abusive Return Claims
We reserve the right to reject claims where we reasonably believe there is fraudulent, abusive, or repeated misuse of the return system.
Examples may include falsely reporting damaged products, returning a different product, removing parts or accessories, intentionally damaging products, or repeatedly submitting unsupported claims.
Any action taken in such circumstances will be handled in accordance with applicable law.
21. Refund Delays
Although we aim to process approved refunds promptly, the actual crediting time may vary because of banks, payment gateways, card networks, or other financial institutions.
If a refund has been confirmed by us but has not appeared after a reasonable processing period, customers should contact us with the relevant order and transaction information so that we can investigate.
22. Changes to This Policy
patraskitchen.com reserves the right to modify, update, or revise this Return and Refund Policy when necessary to reflect changes in our business practices, products, payment systems, legal requirements, or customer service procedures.
The latest version published on our website will apply to orders placed after the effective date of the updated policy.
23. Contact Us
If you have questions regarding returns, replacements, exchanges, cancellations, or refunds, please contact our support team.
patraskitchen.com
Email: patraskitchen1@gmail.com
Phone: 9051411337
Address: P104 DR A K PAUL ROAD, PEARA BAGAN SHIV MANDIR, BEHALA WEST, KOLKATA, West Bengal — 700034
GST No.: 19APDPP7258R1ZU
When contacting us, please include your order number and a clear explanation of the issue so that we can assist you efficiently.
24. Customer Acknowledgement
By purchasing from patraskitchen.com, customers acknowledge that they have reviewed the product information and understand the terms of this Return and Refund Policy. We encourage every customer to inspect their order promptly after delivery and report any eligible issue within the stated timeframe.
Our goal is to resolve genuine product concerns fairly, transparently, and efficiently while maintaining a reliable shopping experience for everyone who shops for Home & Kitchen products through patraskitchen.com.