Shipping policy
Effective Date: August 21, 2026
Welcome to patraskitchen.com, your online destination for Home & Kitchen products. We are committed to making your shopping experience simple, convenient, and reliable. This Shipping Policy explains how we process, dispatch, ship, and deliver orders placed through our website.
Please read this policy carefully before placing an order. By purchasing from patraskitchen.com, you acknowledge and agree to the shipping terms described below.
1. About Our Store
Website: patraskitchen.com
Business Category: Home & Kitchen
Email: patraskitchen1@gmail.com
Phone: 9051411337
Business Address: P104 Dr A K Paul Road, Peara Bagan Shiv Mandir, Behala West, Kolkata, West Bengal – 700034
GST No.: 19APDPP7258R1ZU
Our goal is to provide customers with quality Home & Kitchen products and dependable delivery services across India. We work with established logistics and courier partners to process and deliver orders as efficiently as possible.
2. Shipping Coverage
patraskitchen.com currently aims to provide delivery services across India, subject to courier availability and serviceability.
Orders can generally be delivered to residential addresses, business addresses, and other valid locations supported by our logistics partners. However, certain remote, rural, restricted, or difficult-to-service locations may have limited delivery availability.
If your delivery address is outside the serviceable area of our courier partners, we may contact you to request an alternative address or discuss available options.
We recommend providing a complete and accurate delivery address, including:
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Customer's full name
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House or flat number
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Street or road name
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Locality or area
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City and district
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State
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Correct PIN code
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Active mobile number
Accurate address information helps prevent unnecessary delivery delays.
3. Order Processing Time
After an order is successfully placed, our team begins processing it as soon as possible.
Orders are generally processed within 1–3 business days, subject to product availability, order verification, payment confirmation, and other operational requirements.
Business days generally exclude Sundays and public holidays.
During periods of high order volume, promotional campaigns, festive seasons, adverse weather conditions, or other circumstances beyond our reasonable control, processing may take longer than usual.
If additional information is required to verify your order, our customer support team may contact you using the phone number or email address provided during checkout.
4. Estimated Delivery Time
After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination, courier service, product type, and local delivery conditions.
Therefore, the overall estimated delivery period may generally be around 4–10 business days from successful order placement.
These are estimated timeframes and are not guaranteed delivery dates.
Delivery to metropolitan and major cities may be faster, while deliveries to remote locations, smaller towns, rural areas, or regions with limited courier connectivity may require additional time.
Customers should consider these estimated timelines before placing an order.
5. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process or communicated before order confirmation.
Shipping charges may vary depending on factors such as:
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Delivery location
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Product weight
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Product dimensions
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Number of products ordered
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Courier service
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Delivery method
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Promotional offers
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Order value
If a promotional offer provides free shipping, the applicable terms of that offer will be displayed on the website or communicated to customers.
We reserve the right to change shipping charges when necessary. Any applicable shipping charge will be communicated before the order is finalized.
6. Cash on Delivery Orders
Where Cash on Delivery (COD) is available, customers may select COD during checkout.
COD availability may depend on the customer's PIN code, product, order value, courier service, and other operational conditions.
Customers placing COD orders are requested to provide an active mobile number and remain available to receive confirmation calls or delivery communications.
Customers should place COD orders only when they genuinely intend to accept and pay for the shipment.
Repeated refusal or non-acceptance of COD shipments may affect the availability of COD services for future orders.
7. Prepaid Orders
For prepaid orders, customers may complete payment through the payment options made available on our website.
Once payment is successfully confirmed, the order will move into processing and dispatch.
If payment is deducted from your account but the order is not successfully confirmed, please contact us with the relevant transaction information so that our team can investigate the matter.
Customers should not make additional payments unless instructed through an official communication from patraskitchen.com.
8. Order Confirmation
After placing an order, customers may receive an order confirmation through email, SMS, WhatsApp, phone, or other available communication methods.
The confirmation may contain information such as:
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Order number
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Products ordered
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Order value
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Shipping information
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Customer details
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Payment method
Please review your order confirmation carefully. If you notice an incorrect address, phone number, product, quantity, or other important information, contact us as soon as possible.
9. Shipping Confirmation and Tracking
Once your order has been packed and handed over to the courier, shipping or dispatch information may be provided to you.
Where tracking is available, customers may receive a tracking number or tracking link through email, SMS, WhatsApp, or another suitable communication channel.
Tracking information may take some time to become active after the shipment is handed over to the courier.
Courier tracking information is provided for convenience and may sometimes take time to update due to operational or technical reasons.
10. Delivery Attempts
Courier partners generally make delivery attempts according to their operational procedures.
If the customer is unavailable at the time of delivery, the courier may make another delivery attempt or contact the customer using the provided phone number.
Customers are encouraged to remain reachable during the expected delivery period.
A shipment may be returned to the seller if the customer repeatedly fails to respond, provides an incorrect address, refuses delivery, or otherwise cannot receive the package.
11. Incorrect or Incomplete Address
Customers are responsible for providing accurate delivery information during checkout.
patraskitchen.com is not responsible for delays, failed delivery attempts, additional charges, or returned shipments caused by:
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Incorrect address
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Incomplete address
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Incorrect PIN code
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Incorrect phone number
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Missing apartment or house number
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Customer relocation after placing the order
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Customer unavailability
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Refusal to accept delivery
If an order is returned because of incorrect or incomplete information supplied by the customer, additional shipping or re-shipping charges may apply where applicable.
12. Delayed Deliveries
Although we make reasonable efforts to ensure timely delivery, shipping delays may occasionally occur.
Delays can result from:
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Severe weather
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Natural disasters
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Transportation disruptions
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Traffic restrictions
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Courier operational issues
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Public holidays
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Festive-season volume
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Regional restrictions
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Government regulations
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Strikes or service interruptions
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Incorrect address information
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Unforeseen logistics circumstances
If your order appears to be significantly delayed, please contact our customer support team. We will make reasonable efforts to assist you and coordinate with the relevant courier partner.
13. Lost or Missing Shipments
If tracking information indicates that a shipment has been dispatched but the package has not been received within a reasonable period, customers should contact us promptly.
Our team may coordinate with the courier partner to investigate the shipment status.
Customers may be requested to provide information such as:
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Order number
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Registered mobile number
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Delivery address
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Tracking information
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Confirmation of non-receipt
Resolution timelines may vary depending on the courier investigation process.
14. Damaged Packages
Customers are advised to inspect the external condition of the package when receiving the shipment.
If the package appears severely damaged, opened, tampered with, or otherwise compromised, please document the condition by taking clear photographs or videos before opening it, where reasonably possible.
If the product inside is damaged, contact patraskitchen.com customer support as soon as possible with your order details and supporting photographs or video.
Damage claims may be subject to verification and the applicable Return, Refund, or Replacement Policy.
15. Wrong or Missing Product
If you receive a product that is different from what you ordered or discover that an item is missing from your shipment, contact us promptly.
Please provide:
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Order number
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Product details
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Photographs of the received package
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Photographs of the product
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Unboxing video, where available
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Description of the issue
Our team will review the matter and coordinate an appropriate resolution according to the applicable policy.
16. Multiple Products in One Order
If an order contains multiple products, they may be shipped together or separately depending on product availability, warehouse processing, packaging requirements, or courier logistics.
Customers may therefore receive multiple shipments or tracking details for a single order.
Additional shipping charges will be handled according to the shipping terms displayed at checkout.
17. Product Availability
All orders are subject to product availability.
If a purchased product becomes unavailable before dispatch due to inventory discrepancies or other circumstances, we may contact the customer regarding the available options.
Depending on the circumstances, options may include waiting for replenishment, selecting an alternative product, or receiving an applicable refund.
18. Changes to Shipping Address
If you need to change your delivery address after placing an order, contact us immediately at patraskitchen1@gmail.com or 9051411337.
We will try to accommodate address-change requests where the order has not yet been dispatched.
Once an order has been handed over to the courier, changing the delivery address may not be possible or may require additional arrangements.
19. Delivery to Restricted Locations
Certain products or shipments may not be deliverable to every location because of courier restrictions, regional regulations, transportation limitations, or product-specific requirements.
If a particular PIN code is not serviceable, we may be unable to complete delivery to that location.
Where possible, our team will contact the customer to discuss an alternative delivery arrangement.
20. Customer Responsibilities
Customers are expected to:
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Provide correct shipping information.
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Provide a valid and reachable mobile number.
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Monitor order and delivery communications.
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Be available to receive the shipment.
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Ensure that someone authorized can receive the package when necessary.
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Inspect the package at delivery where reasonably possible.
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Contact us promptly regarding delivery problems.
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Provide accurate information when requesting assistance.
Failure to meet these responsibilities may result in delivery delays or additional complications.
21. Communication Regarding Orders
By placing an order on patraskitchen.com, customers may receive necessary communications regarding their order, including order confirmation, shipping updates, delivery notifications, verification requests, and customer-service messages.
Customers should ensure that their email address and phone number are entered correctly at checkout.
22. Shipping Policy and Other Policies
This Shipping Policy should be read together with our other website policies, including our Terms & Conditions, Privacy Policy, Return & Refund Policy, and other applicable terms.
In case of an issue involving returns, refunds, replacements, cancellations, or damaged products, the applicable policy may contain additional requirements and conditions.
23. Policy Changes
patraskitchen.com reserves the right to modify, update, or revise this Shipping Policy when necessary.
Changes may be made because of operational requirements, courier arrangements, legal or regulatory developments, changes in shipping services, or improvements to our business processes.
The updated version will be posted on our website with the revised effective date.
Customers are encouraged to review this page periodically for the latest information.
24. Contact Us
If you have questions about shipping, delivery status, order processing, courier tracking, or any other shipping-related matter, please contact us.
patraskitchen.com
Email: patraskitchen1@gmail.com
Phone: 9051411337
Address: P104 Dr A K Paul Road, Peara Bagan Shiv Mandir, Behala West, Kolkata, West Bengal – 700034
PIN Code: 700034
GST No.: 19APDPP7258R1ZU
Business Category: Home & Kitchen
We value your trust and will make reasonable efforts to provide a smooth and reliable delivery experience.
Thank you for shopping with patraskitchen.com.